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Job Title: Barista Manager

Location: The Grove Artisan Cafe and Bakery.
Reports To: General Manager.
Classification: Full-Time, Hourly.
Required Certification: Valid Arizona Food Handler’s Card.

Position Summary:

The Barista Manager is responsible for leading daily barista operations while ensuring an exceptional guest experience, consistent beverage quality, and a clean, organized, and welcoming café environment. This role combines hands-on beverage leadership with team support, coaching, and accountability. The Barista Manager sets the tone for hospitality, upholds service and quality standards, and helps create a positive, team-focused culture.

This position is ideal for someone who thrives in a fast-paced café setting, leads by example, and takes pride in delivering both operational excellence and outstanding guest service.

Key Responsibilities:

Leadership & Team Oversight:

Lead barista operations during daily service and act as a point of support for the team.
Set the standard for guest service, beverage quality, cleanliness, and professionalism.
Assist in training, coaching, and developing baristas to ensure consistency and confidence in performance.
Support management in reinforcing policies, procedures, and service expectations.
Help create a positive, respectful, and accountable team culture.
Address day-to-day issues calmly, professionally, and with a solution-oriented mindset.

Beverage Quality & Execution:

Prepare espresso-based drinks, teas, and specialty beverages according to recipes and café standards.
Monitor beverage consistency, presentation, and speed of service during all shifts.
Ensure baristas are following proper brewing, steaming, pouring, and drink-building techniques.
Maintain high standards for product quality and guest satisfaction, especially during peak hours.
Assist in identifying opportunities to improve workflow, efficiency, and beverage execution.

Guest Experience:

Provide a warm, polished, and attentive experience for every guest.
Answer menu questions, make recommendations, and handle guest concerns with professionalism.
Model strong hospitality and customer engagement for the team.
Ensure orders and payments are handled accurately through the POS system (Square).
Help foster an environment that encourages repeat guests and strengthens customer loyalty.

Cleanliness, Organization & Operational Support:

Maintain a clean, sanitary, and organized bar and front-of-house environment at all times.
Ensure barista stations are stocked, prepared, and operating efficiently throughout the shift.
Oversee daily and weekly cleaning responsibilities and ensure completion by the team.
Support inventory awareness by communicating low-stock items, supply needs, or operational issues to management.
Assist with opening, shift transition, and closing procedures as assigned.

Cross-Functional Support:

Work closely with kitchen and front-of-house staff to maintain strong communication and smooth service flow.
Support other café operations as needed based on business demands.
Partner with management to help maintain alignment on priorities, service needs, and staffing support.

Qualifications:

Minimum of 1 year of leadership or supervisory experience in a café required.
Minimum of 3 year of general work experience required.
Must possess a valid Arizona Food Handler’s Card, or obtain one before the first shift.
Strong communication, leadership, and interpersonal skills.
Ability to coach and support team members in a constructive and professional manner.
Strong attention to detail, organization, and follow-through.
Ability to multitask, stay composed under pressure, and adapt in a fast-paced environment.
Comfortable standing for long periods and lifting up to 30 pounds.

Preferred Qualities:

Natural leadership presence with a hands-on, team-first approach.
Passion for hospitality, coffee culture, and creating memorable guest experiences.
Strong sense of accountability and pride in maintaining high standards.
Dependable, professional, and solution-driven.
Eagerness to grow within leadership and support café success at a higher level.

Work Environment:

This position works in an active, fast-paced café setting and requires extended periods of standing, walking, and multitasking. Flexibility to work mornings, weekends, holidays, and high-volume shifts is expected based on business needs.

Training & Development:

The Grove Artisan Cafe and Bakery is committed to training and developing strong café leaders. The Barista Manager will receive support in learning operational standards, beverage execution, team leadership, and guest experience expectations to succeed in the role.

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